Frequently Asked Questions
Everything you need to know about shopping with The Ethnic Label
What is the typical shipping timeline for orders?
We typically process and dispatch orders within 2-3 business days. Domestic delivery usually takes 5-7 business days, while international shipping can take 10-15 business days depending on the destination.
Do you offer customization or made-to-measure services?
Yes, many of our ethnic wear pieces can be customized to your specific measurements. Please look for the 'Custom Size' option on the product page or contact our support team for assistance.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that customized orders are final sale.
How should I care for my ethnic garments?
To preserve the intricate embroidery and fabric quality, we recommend dry cleaning for all silk and heavily embellished products. For cotton items, a gentle hand wash in cold water is preferred.
Which payment methods do you support?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. For select domestic locations, we also offer a Cash on Delivery (COD) option.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to our courier partner's portal to monitor your package in real-time.